These Technical Specifications supplement the Master Terms and are part of the Agreement between Customer and Dynamo. Capitalized terms will have the meaning assigned to them in Exhibit 1: Defined Terms of the Master Terms.
1. Documentation. Dynamo will make available to Customer and its Users within the Service standard user documentation, manuals, and user guides, and update those from time to time as appropriate.
2. System requirements. The applicable system requirements for using the Service are specified at: https://www.dynamosoftware.com/dynamo-system-requirements/.
3. Maintenance Window and Hosting Locations. The applicable time zone of the Maintenance Window will be determined based on the Service hosting location as follows:
| Hosting Location | Time Zone |
| U.S.A. | U.S. Eastern Time |
| UK, EU, UAE | CEST/CEDT |
| APAC | SGT |
4. Information Security. Dynamo’s information security measures include the measures described in:
a. Section X (Security) of the Dynamo Data Processing Agreement (available at https://www.dynamosoftware.com/DPA/); and
b. Annex II to the Dynamo Data Processing Agreement (Technical and Organizational Measures Including Technical and Organizational Measures to Ensure the Security of the Data).
5. Return and Deletion of Customer Data. The Service allows Dynamo clients to download/export their data themselves. Customer Data retrieved by Dynamo in accordance with the Master Terms will be made available to Customer as an MSFT SQL backup file. Deletion of Customer Data follows the requirements of the applicable Laws and Dynamo’s Information Security Policy and Information Technology Policy.
6. Continuing Development and Aggregated Data. Dynamo will continue to develop the Service, provide regular Updates and Upgrades in accordance with the Dynamo Support Agreement and inform Customer about new features or services, as they become available by updating the relevant documentation and posting a notice on the Service or by email. In addition to Customer feedback relating to the operation of the Service, such continuing development requires the use of data generated by anonymizing Customer Data or data regarding Customer’s use of the Service and aggregating it with other data. Therefore, in addition to the license to use feedback granted pursuant to the Master Terms, Customer grants Dynamo, its Affiliates and their respective personnel and representatives the right to analyze and use, during and after the Subscription Term, (i) data collected via the Service to address deficiencies in its product and service offerings, and for license management purposes, (ii) Customer Data used for generating anonymous or aggregated data for analysis, reporting, or any other legitimate business purposes related to operating, maintaining and improving any Service, Content, and Dynamo Technology, or for generating statistical data and metrics that may be made available to customers or third parties, provided that such output does not associate Customer with such data or otherwise identify Customer or any other Person, as well as (iii) Customer Data needed for the purpose of improving, developing, and enhancing the Service, including but not limited to developing and training artificial intelligence models, provided that the output is not traceable to Customer or any other particular source and Dynamo applies appropriate measures to maintain the confidentiality and security of Customer Data in accordance with the applicable Laws, ensuring that any third parties involved in processing the data are bound by similar confidentiality obligations.
7. If Customer provides instructions that require Dynamo to make efforts beyond what Dynamo offers as part of these Technical Specifications or as agreed in an Order Form, Dynamo shall provide either a fee estimate for additional professional services required to follow Customer’s instructions or a reasoned refusal to provide such additional services.