These PMV™ Additional Service Terms (“PMV™ Terms”) apply only in the event the PMV™ Service is included in Customer’s Subscription per the applicable Order Form. For purposes of Customer’s Subscription to the PMV™ Service, these PMV™ Terms supplement the Master Terms and form a part of the Agreement between Customer and Vendor.

Service Description

PMV™ is a Service offered by Vendor that provides modules for portfolio monitoring, valuation, and fund analysis, including specific modules for ESG portfolios and related system administration functions, in each case, as described in more detail in the applicable Order Form.

Additional Terms and Conditions

  1. Additional Support Obligations. Notwithstanding anything to the contrary in the Dynamo Support Agreement, all Support Plans for the PMV™ Service shall be deemed to include (a) telephone and email Support to assist the Designated Contact during Business Hours with Errors affecting the PMV™ Service, and (b) Support on a 24×5 basis in relation Severity 1 Errors affecting the PMV™ Service.
  2. Essential Support. Without limiting the Support and Maintenance described in the Dynamo Support Agreement, Support Plans for the PMV™ Service specifically include assistance with monthly data uploads that are one-off requests and not part of a larger Professional Services effort, FAQs, Access Credential resets, workflow updates, system navigation questions, and creation of new User Accounts (collectively, “Essential Support”). The “Basic” and “Standard” Support Plans for the PMV™ Service include up to 1.25 hours of Essential Support per portfolio company supported by the PMV™ Service per month. Unused hours do not accrue to subsequent months. Additional hours of Essential Support will be billable at the then prevailing Vendor Professional Services hourly rates.
  3. Premium Support for PMV™ Service. Without limiting the Support and Maintenance described in the Dynamo Support Agreement, the “Premium” Support Plan for the PMV™ Service includes (a) an uncapped amount of Essential Support, (b) Access Credentials for one (1) User to access Vendor’s non-production environment where Updates and Upgrades to the PMV™ Service may be made available for advanced review, and (c) access to one (1) quarterly (virtual) training session covering advanced topics relating to the PMV™ Service. For clarity, Vendor will not be required by the foregoing to make any Updates or Upgrades available for advanced review in the non-production environment, and any access thereto is provided solely for Customer’s convenience and will not create any right to approve or reject such Updates or Upgrades.