Technical Support Specialist

Technical Support Specialist

About

Dynamo Software has provided industry-tailored, highly configurable investment management, reporting and data management solutions to the global alternative investment industry since 1998. Dynamo provides SaaS solutions across the private investment landscape including fund administrators, endowments, pension funds, foundations, private equity and venture capital funds, real estate investment firms, hedge funds, prime brokers, funds of funds, and family offices. The Dynamo™ platform has improved the productivity of fundraising, deal, research, investor servicing, portfolio management, and compliance teams worldwide. Collectively, Dynamo’s 1,000+ clients manage over $5 trillion in assets.

Your role:

We are looking for a Technical Support Specialist to join our growing services team. This role is responsible for supporting our clients through technical issues, support requests, and data migrations. We’re looking for a collaborative team player to help us support the growth of our business while maintaining exceptional customer satisfaction. If you’re a go-getter with a technical aptitude, possess a composed demeanor, and can communicate proficiently with various individuals, this role may be for you.

Your daily life:

  • Provide technical support to aid in troubleshooting, product installation, and setup
  • Help with general support items that may arise
  • Assist clients with third party integration setup
  • Migrate client CRM data using SQL and Excel
  • Perform server migrations as requested
  • Handle product upgrades which include coordinating directly with the client
  • Track and maintain all assigned tasks within Dynamo’s system
  • Collaborate with many departments located in various offices globally

What you bring in:

  • Experience in technical software support including SSO, Mobile App, Microsoft Exchange, Office 365, Azure, and Azure Active Directory
  • SQL Knowledge
  • Analytical, detail-oriented, and excellent time management skills
  • Strong written and verbal communication skills with a demonstrated ability to filter detailed information into effective communications
  • The ability to bring a disciplined approach to your work to produce results with limited daily supervision
  • Ability to easily understand and troubleshoot APIs
  • Familiarity with API-keys, authentication, REST API’s, JSON, SOAP, LDAP, SSO
  • Excellent knowledge of B2B Identity Federation setup/enhancements, outbound SSO
  • Experience integrating with third-party and custom applications and troubleshooting relevant integration issues

Tech Stack

React.js_logo-512.png

Extra points for:

  • CRM and Web Portal Knowledge

Benefits

Health and Well-being

Work-life Balance

Entertainment

Training & Development

Does this sound like you? Apply now!

Send us your CV and
we’ll get in touch with you!




PHP Code Snippets Powered By : XYZScripts.com