Dynamo Software Privacy Policy

Thank you for visiting our website or interacting with Dynamo. This policy explains the what, how, and why of the information we collect when you or our clients use Dynamo or visit our website. It also explains the specific ways we use and disclose that information.

But first, foremost, and most important, we will never sell or share your email address or information with third parties for their promotional purposes — rest easy on that account.

I. THE BASICS

 

1. Definitions

 

We’ll start by getting a few definitions out of the way that should help you understand this policy.

When we say “we” or “us” or “Dynamo Software” or the “Company”, we’re referring to Dynamo Software, Inc. (previously known as Netage Solutions, Inc.), a State of Delaware limited liability company and the other affiliated companies from the Dynamo Software group outside the U.S.A.

When we say “Site” we’re referring to our corporate website, http://www.dynamosoftware.com.

The online application Dynamo™ is used for deal, investor, fund and portfolio management (“Dynamo”), by our clients consisting of both general and limited partners. We offer Dynamo on http://dynamo(1,2,3).dynamosoftware.com and via the mobile application DynaMobile™. We will be referring to Dynamo, the Company websites and the related applications and services collectively as the “Services”. In addition we will use “Dynamo” to also refer to the special edition of the online application Dynamo™ that we use for our own CRM needs.

When we say “you” we’re referring to: (i) an individual that is visiting our Site or the entity such individual represents; (ii) a user/visitor of Dynamo or an entity of a user/visitor of Dynamo when referring to an individual or an entity that has authorized access to Dynamo as per a legal agreement with the Company (“Customer”); or (iii) an individual who registers to attend a corporate event organized by Dynamo Software (via our Site or a third-party service).

In the course of providing Dynamo making available the Site or offering other Services, we may collect “Personal Information”, which basically means information about you.

2. Changes

 

Dynamo Software reserves the right to change this Privacy Policy. If there are any changes to this Privacy Policy, we’ll post them on the Site. Any changes will be effective after we post the revised version of the policy on the Site. You may object to any changes within 20 days after they’re posted on our Site by using our contact form, in which case none of the proposed changes will be effective with respect to information that we’ve already collected from you, but will apply only to information we collect in the future.

3. Scope

 

This Privacy Policy is effective with respect to any data that we’ve collected, or collect, about and/or from you in the course of using our Site, Dynamo or otherwise interacting with us with regard to other Services.

4. Questions & Concerns

 

If you have any questions or comments, or if you want to update, delete, or change any Personal Information you’ve submitted on the Site, please use our contact form to get in touch or contact us by email at: privacy@dynamosoftware.com or by regular mail sent to Dynamo Software, Privacy Office, 480 Pleasant Street, Suite B200, Watertown, MA 02472.

II. YOUR INFORMATION

 

5. Information Collected

 

When expressing an interest in obtaining additional information about our company, Dynamo or other services, when registering a user of Dynamo or completing a form for other purposes (such as registering for an event), Dynamo Software may (depending on the purpose of your inquiry or registration) require you to provide us with some personal contact information, such as name, phone number, email address, company name, and industry. When purchasing Dynamo licenses or other related services or registering for a paid event, Dynamo Software may also require you to provide the Company with billing information, such as billing name and address, as well as contact details (email and phone number) for certain employees within the organization that will be using the Services. If needed, depending on your business relationship with the Company, Dynamo Software may also ask you to provide additional information, such as (but not limited to) value of assets under management, number of employees and industry of the organization that you are representing. If you are applying for a job with the Company, Dynamo Software may also require you to submit additional personal information as well as a resume or curriculum vitae.

As you navigate the Site and Dynamo, we may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Web Site Navigational Information”), and our Customers may collect similar information from their clients in their usage of Dynamo (e.g. when investors use Dynamo Investor Portal to view information provided by Dynamo Customers ). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on our Site and Dynamo (such as the Web pages viewed and the links clicked).

6. Use of Information Collected

 

We use data collected from the Site to perform the services requested. For example, if you fill out a “Contact Me” Web form, the Company will use the information provided to contact you about your interest in the Service.
We may also use data collected from the Site for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in Dynamo, and to send you information regarding Dynamo or Dynamo Software. In the event you would like to discontinue receiving communications from Dynamo Software, you can unsubscribe at any time by responding to the sender of the offending communications.

We may also use Web Site Navigational Information to operate and improve the Site, and create an overall easier navigation or usability experience based on usage patterns.

Our Customers may use data collected from their clients in their interactions with Dynamo (e.g. via Dynamo Investor portal) for their own marketing purposes. Dynamo Software does not have privileged access to our Customers’ data stored within Dynamo, so we won’t use the information gathered by our Customers. The usage of data that Customers collect and store within Dynamo is subject to their own data privacy policy.

7. Web Site Navigational Information

 

This section describes the types of Web Site Navigational Information Dynamo Software or its Customers may collect and how the Company or its Customers may use this information.

Cookies

 

Both the Site and Dynamo use cookies to make interactions with the Site and Dynamo easy and meaningful. When you visit the Site or Dynamo, servers hosting the Site or Dynamo application send a cookie to your computer. Standing alone, cookies do not personally identify you. When browsing our site, cookies merely recognize your Web browser. Unless you choose to identify yourself to us, either by responding to a promotional offer, or filling out a Web form (such as a “Contact Me” or a “Free Trial” Web form), you remain anonymous to us.

There are two types of cookies: session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer.

If you have chosen to identify yourself to us through the Site, the Site uses session cookies containing encrypted information to allow us to uniquely identify you. These session cookies allow us to process your online transactions and requests.

Dynamo and the Site use persistent cookies that only Dynamo Software can read and use to identify browsers that have previously visited the Dynamo application. When you access Dynamo or the Site, a unique identifier is assigned to you through the server. This unique identifier is associated with a persistent cookie that Dynamo or our Site places on your Web browser. Dynamo Software is especially careful about the security and confidentiality of the information stored in persistent cookies. For example, Dynamo does not store account numbers or passwords in persistent cookies. If you disable your Web browser’s ability to accept cookies, you will be able to navigate the websites, but you will not be able to successfully use Dynamo due to Secure Socket Layer (SSL) security precautions.

Web Beacons

 

Dynamo uses Web beacons alone or in conjunction with cookies to compile information about your usage of the Site or Dynamo, or to make it possible for our Customers to compile information about their clients’ interactions with Dynamo or emails generated by Dynamo. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular Web site tied to the Web beacon, and a description of a Web site tied to the Web beacon. For example, we may and our Customers may use Dynamo to place Web beacons in marketing emails that notify if the recipient opens an email. Dynamo uses Web beacons to help Customers operate and improve email communications. We may use Dynamo and information from Web beacons to provide you with information about our Company or services and our Customers may use Dynamo and information from Web beacons to provide you with information about their Company or services.

IP Addresses

 

When you visit the Site or Dynamo, Dynamo Software collects IP addresses to track and aggregate non-personally identifiable information. For example, our Site uses IP addresses to monitor the regions from which visitors navigate the Site.

Dynamo also collects IP addresses from its users when they log into Dynamo as part of Dynamo’s “Identity Confirmation” and “IP Range Restrictions” security features.

Information from the Use of our Mobile App

 

When you use our mobile application DynaMobile, we may collect information about the type of device and operating system you use. We may ask you if you want to receive push notifications about activity in your account. If you have opted in to these notifications but no longer want to receive them, you may turn them off through your operating system. We don’t access or track any location-based information from your mobile device unless you’ve given us permission. We may use mobile analytics software to help us better understand how people use our mobile application. We may collect information about how often you use the application and other performance data. We don’t collect or link that data with any personally identifiable information.

8. Public Information and Disclosure to Third Parties

 

Dynamo Software does not share, sell, rent, or trade any Personal Information with third parties for their promotional purposes. The following include cases where we may share some of your Personal Information with our affiliates or third parties for other legitimate purposes, or where you make your Personal Information or other data public by your own choice.

Social Media

 

We maintain presences on social media platforms like LinkedIn, Facebook and Twitter. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.

Links to Third-Party Sites

 

Our Site may include links to other websites (e.g. in blog posts on the Site), whose privacy practices may be different from those of Dynamo Software. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to read carefully the privacy policy of any website you visit.

Affiliates

 

Dynamo Software, Inc. may share limited data about Dynamo users with the Company’s affiliates involved in providing the contracted service. For example, the Company may need to share data about Dynamo Software Customers for customer relationship management purposes or technical support.

Business Partners

 

From time to time, Dynamo Software may partner with other companies to jointly offer products or services (such as data feeds that work with Dynamo). If you purchase or specifically express interest in a jointly–offered product or service from or through Dynamo Software, the Company may share certain Personal Information collected in connection with your purchase or expression of interest with our partner(s). Dynamo Software does not control our business partners’ use of that Personal Information (which will be subject to their own privacy policies). If you do not wish for your information to be shared in this manner, you may opt not to purchase or specifically express interest in a jointly offered product or service.

Compelled Disclosure

 

Dynamo Software reserves the right to use or disclose Personal Information you provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.

9. Communications Preferences

 

Dynamo Software offers Customers and Site visitors who provide contact information a means to choose how Dynamo Software uses the information provided. You may manage your receipt of marketing and non-transactional communications by responding to such communications with a notice to adjust preferences at any time. You can also inform us about your communications preferences by using any of the communication channels listed in Section 4 above.

Customers of Dynamo Software cannot opt out of receiving transactional emails related to their account with Dynamo.

10. Correcting and Updating Your Information. Transparency and Choice.

 

We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do that. If your data changes (like a new email address), then you’re responsible for notifying us of those changes.

Dynamo Software Customers may update or change their registration information by editing their user or organization record via their Personal and Site Settings after login. To update Billing Information, please email billing[at]dynamosoftware.com.

For other requests to access, change, or delete your Personal Information, please use any of the communication channels listed in Section 4 above.

We will share or give you access to any Personal Information we hold about you within 30 days of any request for that information.

We will retain your information for as long as your Dynamo account is active or as long as needed to provide you Services or send you Services-related information (unless you have asked us not to do so). We may also retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements.

However, at your request, unless it’s prohibited by law, we can delete any Personal Information about you that we have on file. There is no charge for an individual to access or update his or her Personal Information.

11. Customer Data

 

Dynamo Customers use Dynamo to host data and information of their clients (“Customer Data”). Dynamo Software will not review, share, distribute, or reference any such Customer Data except as provided in the Dynamo Master Service Subscription Agreement, or as may be required by law. Individual records of Customer Data may be viewed or accessed under permission by the Customer only for the purpose of resolving a problem, support issues, or suspected violation of the Dynamo Master Service Subscription Agreement, or as may be required by law. Dynamo Software’s Customers are responsible for maintaining the security and confidentiality of their Dynamo usernames and passwords.

III. SECURITY

 

12. Security

 

Dynamo uses robust security measures to protect Customer Data from unauthorized access, maintain data accuracy, and help ensure the appropriate use of Customer Data. When Dynamo is accessed using a recent version of Mozilla Firefox, Google Chrome, Internet Explorer or Safari, Secure Socket Layer (SSL) technology protects Customer Data using both server authentication and data encryption. These technologies help ensure that Customer Data is safe, secure, and only available to the Customer to whom the information belongs and those to whom the Customer has granted access. Dynamo also implements an advanced security method based on dynamic data and encoded session identifications, and the Company hosts its Web sites in a secure server environment that uses firewalls and other advanced technology to prevent interference or access from outside intruders. Dynamo also offers enhanced security features that permit Customers to configure security settings to the level they deem necessary.

Because Dynamo Software uses a version of Dynamo to maintain data about Dynamo Software’s Customers, this information is secured in the same manner as described above for Customer Data.

IV. COMPLIANCE

 

13. We Operate Primarily in the United States

 

Our main servers and offices are located in the United States, so your information may be transferred to, stored, or processed in the United States. To facilitate Dynamo Software’s global operations, the Company may also transfer and access data that you have provided other countries (outside the United States) where the Company has operations (Dynamo Software’s global offices are listed on the Company’s website). This Privacy Policy shall apply even if Dynamo Software transfers such data to other countries.

While the data protection, privacy, and other laws of the United States or the other countries where we operate might not be the same as those in your country, we take many steps to protect your privacy, including the option to execute an individual data processing agreement or comply with additional requirements applicable for Customers in a particular jurisdiction (such as the requirements of the Australian Privacy Act for Customers domiciled in Australia), or an option to host Customer Data in the EU for Customers domiciled in the EU/EEA or Switzerland. We also comply with the Safe Harbor Framework and the Privacy Shield Framework, as discussed in further detail in Section 14.

Unless you are a Customer domiciled in the European Union (“EU”) / the European Economic Area (“EEA”) or Switzerland who has explicitly requested hosting of your data in the EU, by using our Site or Dynamo, you understand and consent to the collection, storage, processing, and transfer of your information to our facilities in the United States or other countries where we operate and to those third parties with whom we may need to share it as described in this policy.

14. Data Transfers from the EU/EEA and Switzerland

 

Dynamo Software abides by the EU–U.S. Privacy Shield framework set forth by the U.S. Department of Commerce and the European Union. You can view a description of how we comply with the Privacy Shield Principles in our Privacy Shield Notice. For more information on the EU–U.S. Privacy Shield and to view the scope of Dynamo Software’s certification, please visit the U.S. Department of Commerce’s Privacy Shield website here.

Dynamo Software also abides by the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce. Dynamo Software has certified that it adheres to the Safe Harbor Principles. For more information on the U.S.-Swiss Safe Harbor Framework, including the Safe Harbor Principles, and to view the scope of Dynamo Software’s certification, please visit http://www.export.gov/safeharbor.

With respect to Personal Information received from Switzerland, additional rules as per our Safe Harbor Policy will apply (and, in case of contradictions between this Privacy Policy and our Safe Harbor Policy, with regard to Personal Information received from Switzerland, the provisions of the Safe Harbor Policy will prevail).

15. Do Not Track Disclosure

 

Currently, various browsers — including Firefox, Internet Explorer and Safari — offer a “do not track” or “DNT” option that relies on a technology known as a DNT header, which sends a signal to Web sites’ visited by the user about the user’s browser DNT preference setting. Dynamo Software does not currently commit to responding to browsers’ DNT signals with respect to the Site or Dynamo, in part, because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent. Dynamo Software takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.

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